Returns & Refund Policy

At Raees Global Ventures, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, our Returns & Refund Policy explains your rights and how to request a return or refund.

1. Your Right to Cancel

For most products purchased online, you have the right to cancel your order without giving a reason.

You may notify us of your decision to cancel within 14 calendar days from the day after you receive your goods.

After notifying us of your cancellation, you should return the goods within 14 calendar days.

This cancellation right does not affect your statutory rights where goods are faulty, damaged, not as described or otherwise do not meet the requirements of UK consumer law.

2. Return Conditions

To be eligible for a return due to a change of mind, products should be returned in an appropriate condition.

Customers may handle products as reasonably necessary to inspect them, in the same way they would be able to inspect goods in a shop.

We may make a deduction from a refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functionality.

Customers should take reasonable care when packaging returned goods to help prevent damage during return delivery.

3. Customised & Personalised Products

Certain products may be made according to the customer's specifications or clearly personalised.

Where a product has been custom-made, personalised or produced specifically to the customer's requirements, the statutory 14-day change-of-mind cancellation right may not apply.

This does not affect your statutory rights if a customised or personalised product is faulty, damaged, not as described or does not meet the requirements of UK consumer law.

4. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, faulty or is not what you ordered, please contact us as soon as reasonably possible.

Please provide your order details and, where appropriate, photographs showing the issue so that we can assess the problem.

Depending on the circumstances and your legal rights, we may offer a replacement, repair or refund.

Nothing in this policy limits or excludes any statutory rights you may have under UK consumer law.

5. How to Request a Return

To request a return or cancellation, please contact us using the contact details below.

Please include:

• Your order number

• Your full name

• The product you wish to return

• The reason for the return, if applicable

• Any relevant photographs for damaged, faulty or incorrect products

We will provide any necessary return instructions after reviewing your request.

6. Return Delivery Costs

For a change-of-mind return, the customer may be responsible for the direct cost of returning the goods unless we have agreed otherwise.

If the product is faulty, damaged, incorrect or not as described, we will deal with the return in accordance with your statutory rights and the circumstances of the case.

7. Refunds

Once returned goods have been received and the return has been accepted, we will process the applicable refund within 14 days in accordance with applicable UK consumer law.

Where a customer validly cancels an online order under the statutory cancellation provisions, we will refund the applicable standard delivery charge paid by the customer.

If a customer selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option available.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer.

8. Sale & Discounted Products

Products purchased during a sale or promotional offer are subject to the same statutory consumer rights as products purchased at full price.

A discount or promotional price does not remove your legal rights relating to faulty, damaged, incorrect or misdescribed goods.

9. Non-Receipt of Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the matter and assist you.

10. Statutory Rights

Nothing in this policy is intended to exclude, restrict or otherwise limit any consumer rights that cannot legally be excluded or restricted under UK law.

Our products are supplied in accordance with applicable consumer protection requirements, including the requirement that goods are as described, of satisfactory quality and fit for purpose.

11. Contact Us

Raees Global Ventures
Office 1677, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom

Phone: +44 7480 264465
Website: raeesglobalventures.com

For returns, cancellations or refund enquiries, please contact our customer service team using the contact details above.