1. What products do you sell?

We specialise in wall stickers, wall murals and wall frames, offering a variety of designs for bedrooms, living rooms, offices, nurseries and other spaces.

2. Do you offer free delivery?

Yes. We currently offer free standard delivery within the United Kingdom.

3. How long does delivery take?

Orders are normally processed within 1–2 working days.

Standard UK delivery normally takes approximately 5–7 working days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

4. Do you deliver across the UK?

Yes. We currently offer standard delivery to addresses within the United Kingdom.

5. Can I return my order?

For most products purchased online, you have the right to cancel your order within 14 calendar days of receiving your goods, subject to applicable legal exceptions.

Please see our Returns & Refund Policy for full details.

6. How long do I have to return an item?

After notifying us of your cancellation, you should normally return the goods within 14 calendar days.

7. Can I return a customised or personalised product?

Custom-made or personalised products may not be eligible for the statutory change-of-mind cancellation right where permitted by law.

However, this does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.

8. What if my order arrives damaged or faulty?

Please contact us as soon as reasonably possible and provide your order details and, where appropriate, photographs of the issue.

We will review the matter and provide an appropriate resolution in accordance with your statutory rights and our Returns & Refund Policy.

9. How will I receive my refund?

Where a refund is due, it will normally be issued using the same payment method used for the original transaction, unless otherwise agreed.

Refunds will be processed in accordance with applicable UK consumer law.

10. Can I cancel my order?

For most online purchases, you may have a statutory right to cancel your order within the applicable cancellation period.

If you need to cancel an order, please contact us as soon as possible.

For customised or personalised products, cancellation rights may differ where permitted by law.

11. What happens if my order does not arrive?

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the matter and assist you.

12. Are product colours exactly the same as shown online?

We make reasonable efforts to display product images and colours accurately. However, colours may appear slightly different depending on your device, monitor or screen settings.

13. Do you sell custom or personalised products?

Some products may be available in customised or personalised options. Where applicable, product-specific information will be provided on the relevant product page.

14. How can I contact Raees Global Ventures?

You can contact us using the details below:

Raees Global Ventures
Company Registration Number: 17418579

Office 1677, 85 Dunstall Hill
Wolverhampton, WV6 0SR
United Kingdom

Phone: +44 7480 264465
Website: raeesglobalventures.com

We will be happy to assist with questions about products, orders, delivery, returns or refunds.